Is Arena a social web? Part 1

Published on 2009-07-14
 

Wikipedia: The Social Web is currently used to describe how people socialize or interact with each other throughout the World Wide Web.

I have discussed with and listen to many librarians and web professionals and I still do not have the whole picture, but here some of my thoughts on the subject.
The social interactions on the web have many shapes and in the discussions about them, about the social web we are not always clear and foresighted. From my point of view the dialogue about social media is still immature. Even if the “media is the message” you have to know what you are doing and why. There is a tendency to mix means (solutions) with goals (purposes). We are mesmerized by the techniques and we are combining that with an addiction to an overall idea that nothing counts if it is not instant and interactive. Instant interactivity seems to be the implied norm. When mixing these two views of “instant” and “interactivity” it is possible that we miss the next possible solution (or the one before) in our sometimes opportunistic hailing of the existent. The basic view of being instant is attractive but is not always satisfactory. Techniques like blogs, twitter and Facebook comments are “instant” in a way that if you do not add or comment in a couple of hours (minutes?) your input is irrelevant and as dead as anything virtual can be. Interactivity comes in many forms one-one (mail, chat), one-many (review, blog, twitter), many-many (forums, Second Life) and of course some mixing in between. There is nothing here that is better than anything else per se. It all depends.
The debate of social media to me also seems smitten by the notion that social media is the new Klondyke, a vast gold mine. This can be contra productive if we thread that path in the wrong way. We should, of course, always be open for a better solution to our needs. What are our needs then? Why is this many headed creature, the social web, on the rise? I think it may be a combination of

  • maturing internet techniques
  • innovative entrepreneurs
  • basic social needs

The basic social needs could be divided in

  • we are all enriched by any social context
  • we can see the altruistic point of sharing our competences
  • we are lovers of self exposure and self confirmation

I think that it is all a mix of good things, otherwise it would not have been that successful in establishing itself as a concept, both technically and up till now strongly addressed as lucrative.

We should use social media when 

  • it addresses the library´s core values. One example is Oak Park Library (Chicago) local bar literature circles which are blogged and therefore has  a broad virtual community as well.
  • it has personal value (it is a good thing to tap in to special interests among the library staff)
  • it shows off the local talent  of your communities  (do this in large scale if possible)
  • it gives you the opportunity to listen and communicate

If you need some technical or graphical and whatever assistance you can use professional help in the community but there are maybe also volunteers for some. I heard of one library using volunteers to check scanned materials. Another one gets volunteer help with their posters (virtual and on paper).
Engagement, some passion, is probably a needed spice. Some (or all) of this goes for almost all businesses (like ours).

More in part 2.

 
Written by: Boris Ukotic Zetterlund
Categories: arena social web
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The web is the libraries arena – but maybe only if the echo rings true

Published on 2008-09-24
 

The web is the libraries arena – but maybe only if the echo rings true
 
We want library activities to be noticed. What needs to be done? Libraries now has a respectful recognition of the free redistribution of selected material. Is that enough in a future world? If libraries want to make a change in the attitude of people most surely they have to make some changes? There is an ongoing debate about this. It could be necessary for libraries to reorganise their work forces, localities and programs in the coming years, among other things echoing their future work on the web. Is it e g necessary for the library to reserve at least 30 % of the work force for web activities and 20% for program activities to make a real change? And will this make things happen?
 
Which is our role if we as system builders want to support this kind of thinking? We think we need new web orientated systems with open interfaces to the LMS:s. When we, as we do now, are building comprehensive library system API:s for web platforms we face a lot of challenges. You realize that a metadata box on top of the old system is not enough if the libraries need a seamless integration of all the virtual presence in their systems.
Is this kind of API:s (broadest scope on the market?) what the libraries need? We at least think so. If the libraries want their competence, their users’ power and the system’s functionality to merge, in one for-all-parties beneficial creative scene, we think this is the path to tread.
The power lies in new scenarios where the users’ suggestions form a base for another user forum which is echoed in a search for the same theme in the catalogue. The librarian’s suggestions of a good book in a theme will show up in a search for the title. The archivist’s carefully chosen metadata is picked up by a search for local history. The football fan’s search for local football literature also gives references to the local team and a telephone number. Opening the web site of the City Environmental Office offers new EU reports on relevant environmental issues. The home users have the (library) services they want on their desktop. The traditional searches have all the lipstick you can imagine plus facets, relevance rating etc. We however go on from there. E g we work on tags by making them context controlled, at times an explorative functionality, at times more like a drill down instrument, refining your search. We will work with all possible metadata in a city or university and we will work with the relevant information “objects”, including full text. From our side we will start by bringing forward the API:s and a corresponding full web site solution for six library systems this year. Of course there will be a need for some adjustments and a lot of further development but we are sure it is the right way to go. This we think will be a platform for us and others for many years to come. And your opinions on this are much appreciated because you are the ones who are going to use it!
 
 

 
Written by: Boris Ukotic Zetterlund
Categories: arena api prioritisation work forces
Comments: Read comments (0)  Write a comment

Is there such a thing as a lib tech guru?

Published on 2008-04-22
 

I’m hesitant about how fashionable the now popular title “Evangelist” really is. In my mind, harshly put, an evangelist is a prejudiced, narrow minded, message driven, company edged fan boy. Do I think of Matthew, Mark. Luke and John? In a way, yes. But, of course, I am trying to make a point. Guru, for me is maybe more of an appropriate "title" of somebody who has the relative knowledge to be an authority of foresight in their area. Wikipedia:
“In a further Western metaphorical extension, guru is used to refer to a person who has authority because of his or her perceived secular knowledge or skills.”

I do not think Marshall Breeding would present himself as a library technology guru but in my mind he is among the strongest contestants. At the 2008 Computer in Libraries Conference he summarized the necessary development of the libraries “public interfaces” (his expression):

-         Decoupling of the front end interface from the backend
-         A single point of entry of services offered by the library
-         Print and electronic resources
-         Metadata and fulltext
-         Local and remote (metadata)
-         Relevancy ranked results (users expect the “right” stuff first)
-         Facets, clusters, for narrowing the search
-         Query enhancement (“Did you mean?”)
-         Suggested related results (similar titles)
-         Locally created content 
-         User-contributed content
-         Navigation “bread crumbs”
-         Single sign-on and personalization options
  
We will come back on the “Locally created content “  in a blog close to you.
 

 
Written by: Boris Ukotic Zetterlund
Categories: arena opac public interface
Comments: Read comments (2)  Write a comment
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  • That is some very interesting guidelines. Especially in light of Arena :-) I would hope one would adhere to the standards suggested in dataportability.org This way the platform for the next generation of websites would be feasible. Otherwise we will...
  • It would be very interesting to see a mashup of (ADHL which loosely translated from danish Others That Have Boorowed). A project that is purely generated from user content. Maybe you are already doing that, because it would be a waste not to. This i...
  • We should be available were people are. Not with proprietary software which needs to be downloaded! We should be developing to multiple hardware types. Mobile phones a good at one thing, Small laptops 7 to 12 inch screens another, multimedia...
  • I believe there is a difference between an Evangelist and a Guru. Gurus tend to be experts in something established, evangelists spread the word of something new. My wider thoughts on this can be found in my post:...

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